PRIVATE POLICY

At Alton-Brooke Ltd, we value your privacy as much as we value excellence in service.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

By engaging with us, you acknowledge and accept the terms described below.

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1. Who We Are

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Alton-Brooke Ltd (“we”, “our”, or “us”) is a company registered in England and Wales, dedicated to providing our clients with thoughtful service and complete confidentiality.

Our registered office address is: Unit 202 Design Centre East, Chelsea Harbour, Lots Road, London, SW10 0XF
 

Company registration number: 02319857

VAT number: 494473900

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2. Information We Collect

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We collect only the information necessary to communicate effectively with you and to improve your experience with us.

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This may include:

• Contact details: such as your name, email address, telephone number, or postal address.

• Correspondence: details you provide when you contact us by phone, email, or through our website.

• Website interaction data: basic technical information such as IP address and browser type, collected for site functionality and security.

 

We do not collect unnecessary or sensitive personal data.

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3. How We Use Your Information

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We use your information solely for purposes directly connected with our services, including:

• Responding to your enquiries and requests.

• Providing information, products, or services you have requested.

• Maintaining and improving our website and customer experience.

• Fulfilling any legal or regulatory obligations.

We treat all information you share with us as confidential.

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4. No Sharing of Personal Information

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Alton-Brooke Ltd does not share, sell, or disclose your personal information to third parties.
Your data remains securely within our company and is used only for the limited purposes described in this policy.

The only exception would be if disclosure is required by law, in which case we will comply responsibly and transparently.

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5. Cookies

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Our website uses only essential cookies to ensure it operates smoothly.
These cookies do not identify you personally.
You may adjust your browser settings at any time to block or delete cookies if you prefer.

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6. Safeguarding Your Data

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We take the security of your personal data seriously.
Appropriate technical and organisational measures are in place to protect it from unauthorised access, misuse, or loss.
Only authorised team members have access to personal information, and they are bound by strict confidentiality obligations.

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7. Data Retention

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We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.
When it is no longer required, it will be securely deleted or anonymised.

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8. Updates to This Policy

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We may revise this Privacy Policy from time to time to reflect changes in our operations or legal obligations.
Any updates will be posted on this page with the revised date shown above.

We are committed to handling your information with care, respect, and integrity — ensuring that your privacy is always protected.

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